Shipping & Returns
Shipping Policy
We work with international suppliers from the United States, Europe, and Asia to always guarantee the best price and the best quality!
Our suppliers ship your product directly from the factory to you.
The delivery time is between 10 and 25 business days.
In case of customs delays and your order being held at customs, the time until its release does not count toward the delivery time.
We take care to choose suppliers who, beyond price and quality, also speed up shipping times.
Once the estimated time has passed, we recommend contacting your local postal service (or the carrier responsible for delivery) to find out the reason for the delay.
If the postal service doesn't have your order in their possession, contact us immediately so we can check with our suppliers.
Once we confirm there's a problem with your order's logistics, we'll issue a FULL refund of your purchase, right away, after these verification steps.
The tracking code for your purchase is sent by email between 5 and 10 business days after your order is confirmed.
Return & Exchange Policy
Our policy
Our returns and exchanges policy exists to give you complete peace of mind with your purchases at Aumora. All our products come with a warranty against manufacturing defects, and we also exchange products that arrive different from what you ordered.
Right of withdrawal (14 days)
Under European Union law, you have the right to cancel your purchase within 14 calendar days of receiving the product, with no need to provide a reason. To do so, simply contact us at suport@aumora.com.br. After you notify us of your decision, you'll have a further 14 days to return the product to us.
Defective or incorrect products
If you receive a product with a manufacturing defect or different from what you ordered, contact us with: your order number, the product in question, and a brief description (preferably with photos) of the defect or discrepancy. The deadline to request an exchange for this reason is 90 days after receiving the product. We do not carry out exchanges or refunds after this period.
How the review works
As soon as we receive your message, we forward your request to our quality department. Your claim will be reviewed within a maximum of 7 business days. Once the issue is confirmed, we'll contact you by email and you'll be able to choose one of the following options:
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Receive a refund of the amount paid;
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Receive a new product identical to the one ordered;
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Receive a product of similar value;
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Receive a voucher for the product's value to use on future purchases.
Refunds
Refunds are processed after the quality review and issued using the same payment method used for the purchase (through Stripe). The time it takes for the amount to return to your account depends on your bank and may vary according to your credit card's billing cycle.
Return shipping costs
Except in cases of a defective product or incorrect shipment (where the costs are ours), return shipping costs are the customer's responsibility. Products returned without prior notice, outside the deadline, incomplete, or exchanged without meeting the conditions above may be sent back to the customer, with shipping costs at their expense.
Contact
To start an exchange or return: suport@aumora.com.br